Ambertide

How can we help?

Answers to common questions. If yours isn't here, email us.

Frequently asked questions

Does Ambertide sync between my devices?

Yes, free, with an Ambertide account. Sign in with the same account on each device (iPhone, iPad, Mac, Apple TV or the web) and your deadlines, tasks, habits, widgets and settings stay in step. Events from your device calendar are read on each device and aren't synced.

Guests keep everything on this device only. Create an account any time in Settings → Account and your plans come with you.

How do I check that sync is working?

Open Settings → Account. The status shows “Synced” with the time of the last sync, “Syncing…”, “Offline” or “Sync error”. Tap Sync now to sync straight away.

  • Make sure every device is signed in to the same account (same email, or the same Apple or Google sign-in).
  • Changes sync when you're online. Offline edits are saved on the device and sync once you reconnect.
What happens if I edit the same thing on two devices?

The most recent edit wins. If you change a task on your iPhone and then change the same task on your Mac, the Mac's version is kept on every device.

How do I move from Guest to an account?

Go to Settings → Account and choose Create an account to sync. Use an email and password, or Sign in with Apple or Google. Everything you created as a guest comes with you: nothing is lost or reset.

If you signed out of a guest session, choose “Continue without an account” on the same device to get back to it, then upgrade from Settings.

Signing in with Apple or Google
  • Sign in with Apple works on iPhone, iPad, Mac and Apple TV. On the web app, sign in with your email or Google for now. If you choose “Hide My Email”, Apple gives us a private relay address that forwards to you.
  • Continue with Google works on iPhone, iPad, Mac and the web. It isn't available on Apple TV; use Apple or email there.
  • If you use the same verified email with more than one sign-in method, they open the same account.
  • If you hid your email with Apple, sign in with Apple on every device, because the relay address won't match your other sign-ins.
What does Ambertide Pro include, and what does it cost?

Pro adds unlimited deadlines and habits, all widgets, all reminder types, all Home Screen and Lock Screen widgets plus a Live Activity, and every theme and app icon. Sync across devices is free for everyone with an account.

It costs £1.99 a month or £15.99 a year (or the local equivalent). The yearly plan starts with a 7-day free trial. If you cancel during the trial, you aren't charged.

Subscribe in the Ambertide app on iPhone, iPad, Mac or Apple TV. Pro then unlocks on the web too when you sign in with the same account.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On iPhone or iPad, open Settings → [your name] → Subscriptions, or tap Manage subscription in Ambertide's Settings. On a Mac, open the App Store, click your name, then Account Settings → Subscriptions.

Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep Pro until the period ends. For refunds, go to reportaproblem.apple.com.

I subscribed but Pro isn't unlocked
  • In Ambertide, go to Settings → Ambertide Pro and tap Restore purchases. Make sure you're signed in to the App Store with the Apple ID you subscribed with.
  • On the web, sign in with the same Ambertide account you used when subscribing on your Apple device. It can take a minute to appear.
  • Sync also needs an Ambertide account, so if you subscribed as a guest, create an account or sign in first.
Does Pro work with Family Sharing?

Yes. If the subscriber has Family Sharing turned on for purchases, family members get Pro on their own devices. They should open Ambertide and tap Restore purchases if it doesn't unlock straight away. Each person uses their own account, so their plans stay private.

How do I delete my account?

Go to Settings → Account → Delete account and type DELETE to confirm. This permanently deletes your account and all of its synced data from our servers, removes it from this device and signs you out. If you use Sign in with Apple, Ambertide's access to your Apple ID is revoked too. Guests see Delete all data on this device instead.

Deleting your account doesn't cancel your subscription. Cancel it separately in your Apple ID's subscription settings (see above).

This can't be undone. On the web, use Settings → Data → Export JSON first if you want a copy.

Why didn't I get a reminder?
  • Check that notifications are allowed for Ambertide (on the web, in your browser's site settings) and that the reminder type is on in Settings → Notifications.
  • On the web, reminders only fire while Ambertide is open in a browser tab. If the tab was closed or the computer was asleep, the reminder is skipped. The iPhone, iPad and Mac apps can remind you while closed.
  • Focus modes and Do Not Disturb can hide notifications.
  • Deadline reminders stop once every task for that deadline is done, and at-risk alerts only appear when the remaining work no longer fits before the due date.
My widgets aren't updating
  • Home Screen and desktop widgets refresh on a schedule set by the system, so they can lag by a few minutes. Opening Ambertide refreshes them.
  • Low Power Mode and Background App Refresh settings can delay updates.
  • If a widget still looks stuck, remove it and add it again.
Weather or my location isn't showing
  • Make sure location access is allowed for Ambertide (on the web, for this site in your browser). “Location off” on the widget means access was denied, so it shows your saved city instead.
  • You can always search for a city in the weather widget settings instead of using your location.
  • Weather needs an internet connection. If the service is briefly unavailable, try again in a few minutes.
Stock prices look delayed or wrong

Quotes come from Yahoo Finance's public data. It isn't an official market feed and may be delayed (often 15 minutes or more) or occasionally inaccurate. If quotes can't be fetched, the widget shows clearly labelled demo data instead.

Stock data in Ambertide is for information only and is not investment advice.

Contact support

Email us and we'll get back to you, usually within a couple of working days. To help us help you, please include:

  • your device (for example iPhone 16, MacBook Air, or your browser),
  • your OS version (for example iOS 26.1 or macOS 26),
  • the Ambertide app version (iPhone and iPad: Settings → General → iPhone Storage → Ambertide; Mac: Ambertide → About Ambertide; or say “web”),
  • what you expected to happen and what happened instead.
support@ambertide.app